Delivery & Payment
Atelier Haltère provides meticulous shipping of your sports and strength training equipment throughout mainland France. Every order undergoes careful quality inspection before being handed over to carriers specializing in heavy and bulky goods.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Colissimo Domicile | 2-4 business days | 6.90 € |
| Chronopost Relais | 1-2 business days | 4.90 € |
Transit time is counted in business days from dispatch at the workshop. Allow an extra 1 to 2 days for remote addresses.
- Standard delivery is free for orders over €80 in France; shipping is €6.90 for orders below this amount.
- Expect 1 to 2 business days in transit once the items are handed over to the courier.
- Any order placed before 15:00 on a business day leaves our workshop the same day.
- We accept returns within 30 days of delivery, provided the items are intact and kept in their original box.
- Payment: cash on delivery, bank transfer.
Order processing
Any order placed before 15:00 on a weekday ships the same day. Orders placed later, on Saturday, Sunday, or a public holiday are prepared on the next business day. You will receive a confirmation message with your order number as soon as it is registered.
Strength training equipment and workout accessories are packaged in reinforced triple-wall corrugated cardboard boxes, secured with high-resistance polypropylene strapping. Cast iron weights, bars, and mechanical components are individually cushioned using thermoformed polyethylene foam blocks and rigid protective edge protectors to prevent any impact during transit.
Tracking your parcel
As soon as your parcel is handed over to the carrier, a unique tracking number is sent to you by email and SMS notification. This allows you to track the progress of your shipment in real time until its actual delivery to your address or pick-up point.
Lost or delayed parcel
If your shipment tracking shows no movement for 5 business days, write to us at [email protected] with your order number. We will immediately initiate an investigation with the carrier and arrange, according to your preference, either a replacement shipment of your items or a full refund within 10 business days of your claim.
Damaged on arrival
Upon delivery, inspect the outer condition of the package before signing the delivery receipt. In the event of visible damage or torn packaging, state clear and specific reservations on the courier's device or reject the parcel. Then, within 48 business hours, send a message to our customer service at [email protected] including photographs of the damaged package and the shipping label to initiate a prompt replacement or refund.
Payment methods
We accept Cash on delivery, Bank transfer. Our team will never ask for your PIN, passwords, or banking credentials by email or phone.
Delivery outside France
Our crates ship to a designated list of countries. Delivery costs and transit times specific to each region are detailed before payment confirmation. Customs duties and local taxes remain the recipient's responsibility.
Questions about this policy
Contact us at [email protected] or by phone at +33 5 93 53 99 13 during Mon-Fri 08:15 - 17:15, Sat 09:00 - 15:00. We make sure to respond to every message within one business day.